Frequently Asked Questions

Here are some questions that frequently come our way. If you don't see your answer here, message us and we'll get back to you soon.

Online Order & Shipping

When will you ship my order?

We dispatch orders Monday to Saturday (excluding Sundays and public holidays). Orders placed before 8 am are dispatched the same day; orders placed after 8 am go out the next working day.


Do you offer free shipping?

Yes. Free shipping applies to orders of RM40 and above in West Malaysia, RM150 and above in East Malaysia, and RM300 and above to Singapore.


How do I track my order?

All standard orders are shipped via DHL. Once your order is dispatched, you'll receive an email with your tracking number. Do check your spam/junk folder if you can't find it.


How long does it take to receive my order?

After dispatch, typical DHL delivery times are 2–3 working days in the Klang Valley, 3–5 working days elsewhere in West Malaysia, and 1–2 weeks to East Malaysia.


Can I get same-day delivery or pick up my order?

Yes. See Same Day Delivery (Klang Valley, via Lalamove) or Pick Up at our roastery in Kota Kemuning.


What do I do if my order arrives damaged/incorrect?

We're so sorry if that happened. Please email us at hisbrewcoffeeco@gmail.com with your name, order number and a description of the issue, and we will send you a correct replacement order.


How do I view my points?

  1. Log in to your account via email or phone number.
  2. Click "My Account".
  3. You will find your points under "Account Details" (sample below)
    Where to find your HisBrew reward points


How do I redeem my points?

  1. Log in to your account.
  2. Add items to your cart.
  3. At the checkout page, under 'Vouchers', you will see 'Want to save more? Use points' (sample below)
    Redeeming HisBrew reward points at checkout


Coffee Questions

When do you roast?

We roast Monday to Friday, and most orders are roasted within a day or two of shipping. Our policy is never to ship coffee more than 14 days past its roast date.


What is the best way to store my coffee?

Our ziplock bags, with their one-way valve, are designed to keep your coffee fresh as long as they're sealed properly once opened. We recommend finishing most of the coffee within 30 days of its roast date. Store beans in an airtight container in a dark, cool place, away from direct sunlight and moisture. Choose whole beans over pre-ground where you can, and buy in quantities you'll finish within a few weeks.


What is the roast level and profile?

We roast each coffee to bring out the best of what it has to offer, so most of our coffees sit around the medium range.

A general rule of thumb:

  • Light roast coffee has a lighter body and more acidic, fruity flavours.
  • Dark roast coffee has a fuller body and a more pronounced roasty flavour.
  • Medium roast coffee falls somewhere in between.

To learn more, see our article and video here.


Single Origin vs. Espresso Blends?

Simply put, a single origin coffee comes from one country and one region. A blend combines two or more coffees, for example Brazil + Colombia, or Brazil + Papua New Guinea + Java Arabica, to achieve a particular taste profile. Read the full article here.